Returns & Exchanges
At AROMELY, we want you to be completely satisfied with your home scenting experience. If you are not happy with your purchase, we offer a 30-day window for returns and exchanges on all unused diffusers and unopened fragrance oils.
Initiate Your Request
Contact our support team via our online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the items in their original luxury packaging, ensuring that all cords, accessories, and manuals are included to avoid restocking fees.
Ship Items Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Quality Inspection & Refund
Once our warehouse receives and inspects your return for condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing